Privacy Policy

Our Company

This is the personal data protection policy of PW Clinic Pte Ltd. The terms "we," "us," and "our" refer to PW Clinic Pte Ltd and our associated clinics. We are committed to adhering to this policy and complying with all relevant data protection and confidentiality laws, including the Personal Data Protection Act and the Private Hospitals and Medical Clinics Act (Cap. 248) of Singapore.

Personal Data

Under this policy, personal data refers to information that can identify an individual. Examples include, but are not limited to, the following: your name, nationality, date of birth, gender, contact details (such as address, email address, and telephone numbers), NRIC/FIN number, nationality, your medical history, and other medical records. If you provide personal data of others, such as your family members, it is assumed you have obtained their consent for us to collect, use, and disclose their personal data as described in this policy. 

Personal Data Collection and Usage

Medical Care

• Providing outpatient and inpatient medical treatment and services.

• Managing and coordinating your care, including follow-up appointments and continuity of care.

Administration

• Delivering the products and services you request.

• Responding to your queries or feedback.

• Processing appointments, service bookings, admissions, referrals, and discharges.

• Processing and collecting payment for treatments and services.

• Obtaining reimbursement from healthcare providers for services rendered.

• Verifying identity and conducting screenings, due diligence checks, and credit checks.

• Complying with legal obligations.

• Creating, storing, and backing up patient records for financial or business purposes.

Business Operations

• Conducting business analytics and planning.

• Reviewing our services to ensure continual care.

• Capturing photographs, videos, and/or sound recordings within our premises.

• Operating CCTV ("Closed Circuit Television Cameras") within our premises for security purposes.

Additional Purposes

• Any other purposes related to or arising from the above.

Personal Data Disclosure

Your personal data may be disclosed to third parties, either in Singapore or elsewhere, to achieve the purposes outlined in this policy. These third parties include, but are not limited to:

• Doctors and healthcare professionals involved in your treatment.

• Third parties providing critical infrastructure such as medical systems.

• Third parties and similar service providers you have used to obtain our services.

• Healthcare providers, facilities, or agents where the sharing of information is required or permitted by law.

• National registers and databases documenting conditions and treatments as required or permitted by law.

• Any person involved in your care or payment for your care (including family members, friends, or caregiving organizations) and anyone you have authorized to be contacted.

• Regulatory authorities to comply with legal obligations.

Personal Data Retention

Your personal data will be retained for a reasonable period in accordance with our business and legal policies.

Amendments to Privacy Policy

This policy will be amended from time to time and made available via this page. The latest policies will be enforced with immediate effect unless otherwise stated.

Contact Us

If you have questions or concerns regarding your personal data or any aspect of this policy, please contact our Data Protection Officer at support@drpwong.com with the subject as "PW Clinic Data Protection".